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Meet the team

March 30, 2023

Aine | Customer success

Our team member intro this week is Aine Kavanagh, who heads up Customer success here at Yonder. See how we manage our (rapidly growing) customer base below.

Aine Kavanagh

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Aine Kavanagh

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馃憢 I鈥檓 Aine. I've spent the last 6 years working across sales, marketing and customer success from Australia to Ireland to Portugal. For the last 4 years prior to Yonder, I worked directly with startups managing their end to end customer experience at global tech events.

What Do I Do at Yonder?

I make sure customers are happy from the moment they engage with us and throughout their journey with Yonder. Ultimately, our customers are the people who guide our product development.

It鈥檚 a challenging and exciting feat balancing customer requests with product build, and our strategy is heavily data focused. Luckily I have the team鈥檚 trust to bring in relevant customer feedback, so we can create a product that customers truly love.

What鈥檚 the best thing about working for Yonder?

I really enjoy the high pace that we鈥檙e working at. As a team, we鈥檙e constantly brainstorming and iterating. Everyone gets stuck in and if we look back at how far we鈥檝e come in just over a year, it鈥檚 incredible.

It鈥檚 fantastic to see such interest in the market too. With a waitlist of companies eager to use Yonder, it means day in day out I get to speak to customers and dig deep into what problems they need solved, and how we can create the best experience possible.

What is the biggest problem you want to solve within Yonder?

In my opinion, the biggest problem in this industry is education. We鈥檙e taking something complex, and making it simple. This is a huge and demanding part of building a novel product like this in a traditional field.

We want to change how people perceive financial benefits and tap into customer psychology to revolutionise how people will engage with these products. In this day and age, with working trends changing rapidly, it鈥檚 so important to understand how you can control your own finances and empower yourself with these tools.

Aine Kavanagh

Article written by

Aine Kavanagh

馃憢馃徎 Hi I'm Aine, Head of Customer Success at Yonder. Whether you're a Yonder customer, a Yonder user, or you're just browsing, I hope to help educate and empower those who want to know more about owning their own benefits, and building financial autonomy 馃摎

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